Refunds and Cancellation

Company Name: Irfan Media Pvt Ltd (Operating as Amethist Media)
Office Address: Unit No 353, Plot No H-9, 3rd Floor, Distt Centre, Netaji Subhash Place, Vardhman Corporate Plaza, Pitampura, Delhi – 110034.

At Amethist Media, we strive to deliver creative excellence. Since our services involve artistic time, digital assets, and custom physical products, our policy is structured as follows:

1. Photography & Cinematography Services

  • Retainer/Booking Fee: The 50% booking fee paid to reserve a specific date is non-refundable.[1][2][3] This fee compensates the studio for the loss of business from other potential clients on that reserved date.

  • Cancellations:

    • If you cancel the shoot more than 15 days before the event, the retainer is forfeited, but no further balance is due.

    • If you cancel within 7 days of the event, the client is liable to pay 100% of the total contract value, as the studio cannot rebook the team/gear on such short notice.

  • Service Dissatisfaction: Photography is a subjective art. Refunds are not provided based on creative style or personal preference. However, if there is a technical deficiency (e.g., significant data loss or failure to attend), a partial or full refund of the affected service portion will be considered after an internal review.

2. Physical Products (Wedding Albums & Prints)[1]

  • Custom Nature: Wedding albums and framed prints are highly personalized items. Once the design is approved by the client and sent to the printing press, no refunds or returns are accepted.

  • Manufacturing Defects: If a physical product arrives with a manufacturing defect (e.g., misaligned binding, faded printing, or damage during transit), we will provide a free replacement.[4]

  • Claim Requirement: To claim a replacement for damage, you must provide an unboxing video and photos within 24 hours of delivery.[4][5] Notify us at info@amethistmedia.com.

3. Digital Products (Downloadable Content)

  • Immediate Access: Once high-resolution digital galleries or raw footage (if applicable) have been shared via a download link, no refunds will be issued under any circumstances.

4. Amethist Academy (Workshops & Courses)[6]

  • Course Fee: Fees for photography workshops or masterclasses are non-refundable.[6][7][8]

  • Batch Transfer: If you are unable to attend due to a medical emergency, you may request a one-time batch transfer to a future date, provided notice is given 7 days prior to the course start date.

  • Academy Cancellation: If the Studio cancels a workshop due to unforeseen circumstances, a 100% refund will be processed within 10 working days.[9]

5. Studio Rental (NSP Location)

  • Cancellations for studio hire must be made at least 48 hours in advance for a partial credit toward a future booking.[2][6] Same-day cancellations or no-shows for studio rental are non-refundable.

6. Refund Processing Timeline

  • Approved refunds will be processed via the original payment method or Bank Transfer (NEFT/UPI).

  • Please allow 7 to 10 working days for the refund to reflect in your account, depending on your bank’s processing cycle.